What can I do if Threat Defender doesn’t boot?

If cognitix Threat Defender does not boot up correctly, there are several actions you can take:

  1. At the IP address of the management interface, you will see the troubleshooting screen.

    Troubleshooting screen.

    Troubleshooting screen.

    • Here, you can download a troubleshooting report and contact our support team at support@cognitix.de.

    • You can also revert the system to the last working state.

  2. Alternatively, you can carry out a recovery installation by executing the installer. It checks the system for any existing backup files.

    Recovery screen.

    Recovery screen.

    Here, you can select a working backup to use in the recovery installation. Note that the backup may overwrite the other settings you configured in the installation wizard.